Account Registration, Login, and Account Settings

ApparelX is for businesses, including sole proprietors. Individuals cannot register. If your company already has an account, please do not register again; ask a colleague to add you as a user instead (see "Using one account with colleagues" below).

1. Select "Create Account" in the header.
2. On the "Account Registration" page, enter your company's details under "Corporate Information" (country or region, legal company name, address, phone number, business type, etc.) and your own details under "User Information" (your name, email address, and a password of at least 6 characters). Enter the phone number without the country code.
3. Select "Account Registration". A "Welcome to ApparelX" email is sent to you.
4. Select "Verify Email Address" in the email to complete your registration. You are then logged in and can start using ApparelX.

Please enter your real name, as it is used for shipping. The country or region cannot be changed after registration. Your language and currency are set from the site you register on, and you can change them later (Ordering from Outside Japan).

If you cannot find the email, please check your spam folder. If you filter incoming email, allow messages from apparel-x.com and apparelx.jp.

The "Verify Email Address" button can be used only once, within 7 days after the email is sent. If "This verification link is invalid or has expired." appears:

• If you have already selected the button, your registration is complete. Please log in.
• If more than 7 days have passed, please register again.

There is no button to resend the email. If you register again with the same details, a new verification email is sent. In that case, select the button in the newest email only, and only once.

Select "Log In" in the header, enter your email address and password, and select "Login". If you have turned on two-factor authentication in "Security Settings", also enter the 6-digit code from your authenticator app.

Your login is kept per browser and per site. If you switch to another ApparelX site, such as the Japanese site (www.apparelx.jp), you need to log in there as well.

1. Select "Did you forget your password?" on the login page.
2. Enter your registered email address and select "Send Password Reset Email".
3. In the "ApparelX Password Reset" email, select "Go to password reset page".
4. Enter a new password of at least 6 characters and select "Reset your password and log in".

The link in the email can be used only once, within one week after it is sent. When you reset your password, you are logged out on your other devices. If you use two-factor authentication, you need to set up your authenticator app again by scanning the QR code. You can also use these steps if you have changed or lost your phone.

To change your password while logged in, select "Reset Password" in My Account and follow the same steps. If you no longer know your registered email address, please contact us from the support page.

1. Select the "Menu" icon at the top right of the header, then "My Account", and then "My Info".
2. Select "Change" on the row you want to edit, enter the new information and select "Update".

To change your email address, select "Change Email Address" in My Info. A confirmation email is sent to the new address. If you need help, please contact us.

Your company address is used as the "My Company" shipping address at checkout. If your address is not in English, you can also check its English version in "Address (English)". The country ("Country Code") cannot be changed. Anyone in your company can change the registered information. For items that cannot be changed on the screen, such as your business type, please contact us from the support page.

You can add colleagues to your company's account.

1. In My Account, select "Add Users".
2. On "Company User Management", enter an unused user code (for example, 1001), the user name, the email address, and an initial password. Then select "Insert".
3. Give your colleague the email address and the initial password (we do not send an invitation email). They can change the password after logging in.

All users can use all functions. Register each email address to one user only. If the same address is registered to more than one user, it cannot be used to log in.

When your company has two or more users, "Select User" appears in Order History, Favorites, Recently Viewed, and Order Again, so you can also see your colleagues' records.

In My Account, select "Delete Account", read the "Important Notices", select "I understand and agree to the above. This action cannot be undone." and then select "Delete Account".

Your company account, all users in your company, your order history, your shipping addresses, and your ApparelX Points are deleted immediately and cannot be restored. Anyone in your company can do this, so please be careful. If you have orders in progress, please contact us from the support page first.