How to Use ApparelX Message™

ApparelX Message™ lets you exchange messages with the ApparelX Team on ApparelX. Our welcome message when you create an account, and notices that an estimated shipping date has been confirmed or that an order has shipped, also arrive here. You need to log in to use it.

Open the menu at the top right of the header and select "ApparelX Message™". When you have unread messages, their number is shown on the menu icon (red for replies to you, light purple for other notices).

1. Click the input box at the bottom of the message area and type your message. Pressing Enter starts a new line.
2. Make sure that "Send this message to ApparelX Team" below the message area is checked (it is checked by default).
3. On a computer, press Shift + Enter (Command + Enter on a Mac), or click "Send", which appears above the right side of the input box. On a smartphone, tap "Send". When "Message sent" appears, your message has been sent.

To help us answer quickly, include the item code and color for questions about products, and the order number for questions about orders. URLs in your message become links.

If you uncheck "Send this message to ApparelX Team", the message is not sent to us. It becomes an internal message that only people in your company can read. Your browser remembers this setting, so please check the box each time you send a message to us.

You can send text only; photos and files cannot be attached. Very long messages may not be sent. In that case, split the message into shorter ones or use the contact form on the support page.

Replies from the ApparelX Team include a reference number. Unread replies have a red mark, which disappears when you move the mouse over the message (or tap it on a smartphone).

To reply, click the message. The recipient and the original message are entered in the input box. Type your reply and send it. We will handle it as part of the same inquiry.

We reply on weekdays, 9:00 AM–6:00 PM (JST).

For a question about a specific product or order, click "Ask About This Product" on the product page or "Inquiry About This Order" in Order History. The contact form opens with the product or order already entered. For other questions and requests, use ApparelX Message™.

You can also contact us by email at info@apparel-x.com, by phone, or through messaging apps such as WhatsApp and LINE (the available apps depend on your country or region). See the support page for details.