Canceling, Changing, or Adding to an Order

You can cancel an order yourself in Order History while its status is "Waiting For Processing". This applies to orders paid by bank transfer, payment on account, or ApparelX Points only ("Points-Only Payment"). For orders paid by credit card, see "Canceling by contacting us" below.

1. Open the menu at the top right of the header and select "Order History".
2. Click "Cancel This Order" for the order you want to cancel.
3. When "Are you sure you want to cancel this?" appears, click "Yes".

When the order is canceled, you receive a "Your Order Canceled" email. ApparelX Points used for the order are returned, and the points you would have earned on the order are not added. A coupon used for the order is generally returned as well; if you cannot use it again, please contact us. If you have already sent a bank transfer for the order, please let us know via "Inquiry About This Order" so that we can arrange a refund.

For the following orders, click "Inquiry About This Order" in Order History. The contact form opens with your order number already entered.

• Orders paid by credit card ("Cancel This Order" cannot be clicked)
• Orders with the status "Being Processed" or later

An order can be canceled only while its arrangement status allows it. Items that are already being arranged, have been cut, or have been shipped may not be canceled or changed.

When a credit card order is canceled, we refund the payment to your card. When the refund appears on your statement depends on your card issuer. As stated on the checkout page, if you cancel a credit card order for your own reasons, a designated fee is charged for processing the refund.

Orders cannot be changed on the site after they are placed. Before the order ships, contact us via "Inquiry About This Order" in Order History.

• Color, size, or quantity: Can be changed before arrangements start. Items that have already been cut or shipped cannot be changed.
• Shipping address: Can be changed until the order ships.
• Delivery method: Can be changed before the order ships. The delivery fee may change depending on the method.
• Payment method: Cancel the order and place it again (for a credit card order, ask us to cancel it first). "Add Same Items To Cart" in Order History puts the same items back in your cart.

You cannot add items to an order after it is placed. Instead, place a new order and select "Combined Delivery" under "Delivery Option & Delivery Fee" at checkout. We will ship the new order together with your earlier order.

When an earlier order can be combined, Order History shows "Combined Delivery Available" for that order. An order can be combined when all of the following apply:

• It is going to the same shipping address (the same company name, department, and contact name)
• It has not been shipped yet (orders that are "Partially Shipped" can be combined)
• It was placed within the last 3 months, and its estimated shipping date has not passed
• A delivery fee was paid for it

At checkout, you can also select which order number to combine with. The combined shipment is sent when all items in the combined orders are ready.

For international delivery, Combined Delivery is not always free. The fee shown next to "Combined Delivery" at checkout is the delivery fee for the total weight of the combined orders, minus the delivery fees you have already paid. If the combined parcel is too heavy for the delivery method, Combined Delivery cannot be selected.

After you order, some items may become unavailable, for example because the brand or manufacturer is out of stock. In that case, we contact you by email or other means and cancel the unavailable items. These items are marked "Canceled" in Order History, and the order total and ApparelX Points are recalculated. If you paid by credit card, we refund the difference to your card.

If you would also like to cancel other items in the order, contact us via "Inquiry About This Order". Depending on the arrangement status, some items cannot be canceled.