Returns, Exchanges, and Defective Items

We accept returns and exchanges for defective items and for items we sent by mistake. In these cases, we bear the cost and send you a replacement as soon as possible. If an item was damaged during delivery, please also contact us.

Please contact us as soon as possible after your order arrives, and before you send anything back. We will tell you how to return or exchange the item. For our full policy, see Special Commercial Notation.

• Colors on your screen may look different from the actual product. Colors can also vary slightly between dye lots, so an item may not exactly match the color in a sample book.
• Fabric cut to length may arrive in more than one piece. For example, an order of 10 m may arrive as a 2 m piece and an 8 m piece.
• Items made from natural materials, such as some buttons and buckles, vary in color and pattern.
• Please check your items as soon as they arrive, before you cut, sew, or process them.

If you are unsure about a color, see how to check colors and order sample books.

1. Open the menu at the top right of the header and select "Order History".
2. Click "Inquiry About This Order" for the order. The contact form opens in a new tab with your order number already entered.
3. Enter the item code, color, and quantity, describe the problem (what is wrong and where), and click "Send Your Message".

After you send the form, a reference number is shown and a confirmation email is sent to you. We may ask you to send photos of the item so that we can check its condition.

If we accept a return, we will contact you about the refund. For refunds when an order is canceled, see Canceling, Changing, or Adding to an Order.

When you order full rolls of fabric, the exact length of each roll may vary, so the delivered quantity may differ slightly from your order. We will notify you once the final length is confirmed, and the amount is adjusted accordingly. For details, see order units, minimum quantities, and cutting fees.