Choosing a Shipping Address

At first, orders ship to your own company (your registered company name and address, with the name of the logged-in user). You can set a shipping address for each shopping bag (Using Shopping Bags and the Cart). At checkout, the address of the bag you are ordering is selected from the start.

Each order ships to one address. To send items to different places, put them in separate bags, one for each address, and order each bag.

In the bag header in the cart, click the address next to "Ship to:" to open the list of registered addresses. Click "Select" to choose an address, or click "Add New Shipping Address" to enter a new one. An address you add here is selected automatically.

In the cart, new addresses are added in your company's country. To add an address in another country, add it at checkout.

1. Under "Shipping Address" at checkout, click "Change". "Choose / Add Shipping Address" opens.
2. Click "Select" for the address you want. To use a new address, click "Add New Shipping Address", enter the address, click "Add", and then click "Select".

To ship to another country, click "Ship Overseas" in the new address form and choose the country.

If you choose an address that is different from the bag's address, a checkbox such as Also use this as the address of "Main" appears. Select it to make that address the bag's default for future orders.

• Enter a contact name for every address outside Japan. Carriers need the recipient's name for international shipments, so an address without a contact name cannot be added or used for an order.
• Enter the recipient's full name. If "Is this the recipient's full name?" appears at checkout, check the name, because some carriers may not deliver without it.
• We automatically check that the address matches the selected country. If they do not match, correct the country or the address. Shipping fees are not shown, and you cannot order, until this is fixed. If the address cannot be verified automatically, check the details, and if they are correct, click "Address checked — show shipping fees" at checkout.
• If an address is not written in English, checkout shows the English address used for international delivery. Check it and correct it if necessary. If it was translated automatically, select "I confirm the above address".
• For delivery to South Korea, enter a mobile phone number starting with 010 for customs clearance.

For addresses in Japan, domestic options such as "Normal Delivery", "Mailbox Delivery", and "Store Pick-up" are shown instead of international delivery options.

• Registered addresses are shared by everyone in your company.
• You cannot register two addresses with the same company name, department, and contact name.
• Registered addresses cannot be edited. To change one, click "Remove" and add it again.
• If you remove an address, bags that used it show "The ship-to address of this bag was not found." and cannot be checked out until you choose an address again.
• Removing an address does not change the addresses of past orders.

To change your own company's address, use My Info in My Account. The country cannot be changed.

To ship directly to a sewing factory or another business partner, add that address and select it. If you enter an email address for the address, the shipping notice email is also sent to that address.

If you would like items shipped directly from the manufacturer, please contact us from the support page before you order.

Choose the shipping method under "Delivery Option & Delivery Fee" at checkout. For international delivery, the options include "International Standard Delivery", "International Economy Delivery", and "International Small Packet" (only for sample cards and parcels under 2.0 kg). The options shown depend on the destination and your order. The fee depends on the country, the method, and the weight, and checkout shows the "Delivery Days" and "Delivery Company" for each option.

You cannot choose the carrier or the delivery time. If you need the items by a certain date, enter it in "Desired Delivery Date" at checkout, and we will contact you if we cannot meet it. Other delivery instructions can be entered under "Order Memo", which is also passed to the supplier.

To use your own carrier account, send us the carrier name and account number from the support page. "Your Own Delivery Account" becomes available at checkout after we confirm it. For shipping methods, fees, and delivery days, see Delivery.