[New Feature] Change the shipping address from your Order History, even to another country

Thank you for using ApparelX.

You can now change the shipping address of an order yourself from your Order History, even after you have placed the order. As long as shipping preparation has not started, you can change it right away without contacting us. Besides changes within the same country, you can also change the address to another country, or between Japan and another country. If the delivery fee or consumption tax changes, we show you the amounts before you confirm.

Use “Change Shipping Address” in your Order History

Open “Order History” from the menu at the top right of the header. Orders that can be changed show a “Change Shipping Address” button on the right. Below the button, you can see the deadline in the local time of the site you are viewing and in Japan time.

Click the button to open the address selection. Click “Select” for a registered address (including your company’s own address), or add a new address with “Add New Shipping Address” and then select it. Addresses in a different country from the current one are marked “Another country”. When you add a new address, you can choose the country with “Ship Overseas” (this also works when you add an address in your cart or at checkout).

For international delivery, check the English address

For international delivery, the English address is used on the shipping label and on the invoice for customs. If you select an address whose English version was auto-translated and has not been checked yet, a step for checking the English address appears. Check it, correct it if needed, and tick “I confirm the above address” to continue. The confirmed English address is saved to that address and used for your future orders as well.

When changing to another country, choose the shipping method again

When the country changes, the shipping methods and delivery fees available for the new country are shown. Choose a shipping method and continue. If you change to another address in the same country outside Japan, the shipping method and delivery fee stay the same. If you change to an address in Japan, the order is delivered within Japan to the Japanese address.

If the delivery fee or consumption tax changes, we show it before you confirm

The review step shows the address, delivery fee, and total before and after the change side by side. Amounts are shown in the currency of your order and calculated at the exchange rate of your order. Check the details and click “Change the address”.

Deliveries to Japan are subject to Japanese consumption tax (10%), and deliveries outside Japan are not. When you change between Japan and another country, the consumption tax changes accordingly. Import duties and taxes in the destination country are paid by the recipient under the rules of that country (see the “Delivery guide”).

If the delivery fee increases, you can use your ApparelX Points for the difference (you can change the number of points to use; points are deducted from the amount before tax). The rest is paid with the same payment method as your order.

• Credit Card and other online payment methods (including orders paid entirely with ApparelX Points): choose a payment method on the next screen and pay. The address is changed as soon as the payment is completed. This is a separate payment from your original order, and if it is not completed within 30 minutes, the change is canceled.

• Payment On Account: the difference is included in the invoice for your closing date.

• Bank Transfer (Payment In Advance): changes that increase the amount cannot be made on this screen. Please contact us via “Inquiry About This Order”.

If the delivery fee decreases, the ApparelX Points used for the order are returned first. Any remaining difference is returned as ApparelX Points for orders paid by credit card or other online payment methods, and the invoice amount is reduced for orders paid on account. If you have already paid by bank transfer, we will return the difference as ApparelX Points after confirming your payment.

We will email you when the change is complete

When the change is complete, we will email you the details. Your Order History shows a “Changed” mark and the change history. Our staff are notified automatically, so there is no need to contact us separately.

Deadline and cases that cannot be changed

You can change the address until 12:00 noon (Japan time) on the planned shipping date. Even before then, it can no longer be changed once shipping preparation is complete. For orders that do not yet have a planned shipping date, you can change it until our staff start arranging the order. You can change the shipping address up to 3 times per order, and to another country only once.

In the following cases, the address cannot be changed on this screen. Please contact us via “Inquiry About This Order” in your Order History.

• Orders to be delivered together with other orders (combined delivery)

• Orders whose delivery fee or amount has been adjusted individually

• No shipping method for this order is available to the new country

While our staff are arranging your order, changes may be temporarily unavailable. Please try again a little later.

We will continue to develop and release features that help our customers. Thank you for your continued support of ApparelX.

The ApparelX Team