Should I check if the order has been placed?
You can check your order history
from the order history
on the My Account screen. If there is a display here, the order is complete.
When the order is completed, ApparelX will send an email "Thank you for your order" to the registered email address.
When the order is completed, the person in charge of ordering will send you an email saying "Notice of completion of order processing".
What should I do if I want to select "Bundled with previous order" but cannot?
You cannot select it unless the delivery address on the cashier screen is the same. Please check if the delivery address is the same.
Also, if the product has already been shipped, you cannot select it.
Is it possible to have it shipped to the specified destination?
Is possible. Please enter your desired destination from "Change" on the cashier screen. The address you registered once will be selectable from the next time onwards.
I purchased the products of the supplier Yamamoto and Okura, but only the Yamamoto portion is displayed as shipping completed. Are other products not shipped?
The supplier Yamamoto will be displayed as shipping completed when the products are ready, but if you place an order with the supplier Okura, all the products will be shipped together.
After the shipment is completed, we will contact you by e-mail that the shipping process is completed, such as the shipping company and invoice number.
I placed an order but want to cancel it once
If you have not processed the order, you can cancel it yourself.
Please cancel "Cancel Order" in the order history
of My Account.
After order processing is completed Please contact the support page
or EL: 03-3252-1753 (weekdays 9: 00-18: 00).
I have selected "Ship all at once" as the shipping method, but I would like you to ship the products that are available first.
Please contact the support page
or the person in charge of ordering. If you divide the shipment into two parts, a separate shipping fee will be charged, so we will inform you of the payment method.
I want to add an additional product to the product I ordered previously
When you place a new order, select "Shipping method/Shipping" from the cashier screen and select "Included shipping from previous order".
I want to check if the item has been shipped.
You can check the status of the ordered products from the order history from the My Account screen.
When the shipment is completed, "shipped" is displayed.
In addition, the person in charge of shipping will send an email "Notice of completion of shipping processing" to the registered email address.
I'd like it to be delivered by XX days ...
Please fill in the desired delivery date entry field at the cash register.
If the shipment is not in time for the desired delivery date, the person in charge will contact you.
What if I want to change the color, size, quantity, etc. after ordering?
After confirming your order, it cannot be changed if it has already been cut or shipped, but it can be changed before it is arranged. Please contact us from the following.
As a general rule, we ask that you pick up the products that could not be changed.
I have not received my order confirmation email...
Please check your junk mail box. If it is not in the junk mail box, there may be a system problem. Please contact us from the support page
. You can check the order status from the order history in
Please tell me the carrier and the invoice number.
We will send an email from the supplier upon shipment. The shipping company and invoice number are listed in the email. please confirm.
I want to change only one color number. What should I do?
Please let us know the changes from the support page
. It will be changed in ApparelX.
I want to change the shipping address...
Please let us know the shipping address from the support page
. It will be changed in ApparelX.