Order History. Click it, and on the "Order Details / Receipt / Delivery Note" screen under the order number displayed at the top right, you can change the document title to switch it to an invoice.

We apologize, but please contact your credit card company.

We apologize, but we do not offer free samples.
Basically, sample cards are sold for a fee, so please purchase a sample card for the product number you want.

It depends on the quantity, but if you let us know the applicable product number, color number, specifications, and quantity, we will prepare a quotation.
Please contact us from the Support Page.

Support Page Please contact us via the contact form.
At that time, please include details such as the product number, product name, color number, and desired quantity. We will check the stock quantity and reply to you.

We can arrange items even if they are not listed.
Please contact us through the contact form on the Support Page with details such as the product you want, product number, size, color, quantity, and other information.

For cut lengths, we can accept requests, but there may be cases where a mid-roll cut occurs.
If there is a mid-roll cut for a cut length, we cut it slightly longer.
Also, even for rolls, there may be mid-roll cuts, so please place your order with some extra quantity to allow for waste (loss).

If you order textile by the roll, we normally arrange it as an estimated roll, so the quantity may be slightly above or below the quantity you ordered.
Therefore, if we need to change the quantity from your order, we will notify you of the quantity by email each time.
If the quantity is higher, we will request additional payment for the difference; if the quantity is lower, we will refund the difference within a few days after shipment is completed.

Please place your order from the relevant product page by clicking the "Add sample card to cart with 1-Click" button. In the "Sample card" category, we offer general sample cards and similar items that are not listed on the product pages. Please also consider these.

At ApparelX, we make every effort to take photos that clearly show the product color as much as possible, but
since each customer’s monitor color reproduction and viewing environment differ, if you are concerned, we recommend ordering a sample card before purchasing the product.

As a general rule, we do not accept returns or exchanges due to customer ordering mistakes.
However, if there is a defect such as dirt or damage, we will handle returns or exchanges.
For details, please refer to the Legal Notice based on the Act on Specified Commercial Transactions page.

We sincerely apologize regarding stock, but for both our in-stock items and items ordered from the manufacturer, we strive to indicate the earliest possible shipping date or stock status as accurately as possible. However, due to allocation or discrepancies in stock information, the information is not 100% accurate.
Please see the ApparelX product stock guide at the link below for details.
https://www.apparelx.jp/guide_stock.html

Currently, VENTILE is not sold overseas.

We can ship to the Japanese address you specify. Domestic shipping in Japan is 600 yen. Pickup at our Tokyo warehouse is also OK. A 10% consumption tax applies.

Yes, it is possible.
If you change from Nekopos to regular courier delivery, an additional charge will apply, so please contact us via the Support Page.

After your order has shipped, the email titled "Shipping Notice" includes the shipping method and tracking number, so please check the delivery status there.
If the issue is still not resolved, please contact the Support Page.

We are sorry, but we do not accept orders by fax or phone.
Please place your order on the ApparelX website.

You can check the status of your ordered items from Order History on the My Account page.
Once your order is complete, ApparelX will send an email saying "Thank you for your order" to the email address you registered.
When shipping is complete, it will be displayed as "Shipped."
Also, the shipping staff will send an email titled "Shipping Notice" to the email address you registered.

If you place an order for products from multiple manufacturers, arrangements are already in progress, so depending on the status of the other products, some items may not be cancellable.
Some items can be cancelled, so the person in charge will contact you at the time of your request.
As a result, for items that could not be cancelled, we kindly ask that you accept them.

For the portion from supplier Yamamoto, the status will show as shipment complete once the items are ready, but if you placed it together with items from supplier Okura, all items will be shipped together.
After shipment is complete, we will contact you again with a shipment completion email including the carrier and waybill number, etc.

Support page, or please contact the order representative. If the shipment is split into two deliveries, separate shipping charges will apply, so we will contact you regarding the payment method.

When placing a new order, please select "Combined shipping with previous orders" under "Shipping method / shipping fee" on the checkout screen.

Support page to let us know your shipping address. We will make the change at ApparelX.

After your order is confirmed, changes cannot be made if cutting or shipment has already been completed. However, changes are possible if arrangements have not yet been made. Please contact us using the link below.
As a general rule, items that could not be changed must be returned.

An email is sent from the supplier at the time of shipment. The carrier and tracking number are listed in that email. Please check it.

You cannot select this unless the delivery address on the checkout screen is the same. Please check whether the delivery address is the same.
Also, you cannot select this if the items have already been shipped.

Yes, it is possible. On the checkout screen, please enter your desired shipping address from "Change" in the delivery address section. Once you have registered an address, it will be available to select from the next time onward.

Membership registration with ApparelX is free.

Verification is already complete, and registration has been completed.
When clicked twice, it now appears as an invalid cord.
Therefore, you should be able to log in with the email address and password used at registration, so please log in.

Emails such as order confirmation emails from ApparelX and notices of order completion and shipment completion are basically HTML emails, so we would appreciate it if you could set your email settings to receive HTML emails.
One example is to change the character encoding settings.

If you are not receiving our emails, they may have been filtered into your spam folder. Please set your email domain settings to allow messages from "info@apparelx.jp".
If you still do not receive emails after changing your receiving settings, please contact us through the contact form on the Support Page.
We will look into your current situation.

You can make changes from Check and change registered information in My Account.

Please contact us via the contact form on the support page.
Also, when you do so, please provide the email address you had registered before it was changed.

Please reset your password on the Send Password Reset Email page.

We apologize for the inconvenience, but ApparelX is a service for corporate customers, and we do not accept transactions with individuals.
If you are not using it for personal use but instead to sell items you have made for commercial purposes, you may register.
If you have a business name, please provide it when registering.

The "Pending Processing" display means that order processing and product arrangements have not yet progressed.
Once order processing is complete, the status will change to "Arranging."

Yes, it is possible. One account can be used by multiple people.
Please see here for how to add users.

It means that you currently have an order with ApparelX, and there is another order that can be added to it and shipped together.
If you select "Ship together with a previous order" as the shipping method on the checkout screen, you will not be charged shipping twice.

Depending on the manufacturer, a cutting fee may apply or may not apply.
If you have a desired product, mSupport Page, please contact us.

We are currently discussing inventory integration with each manufacturer, but as of now, there is still no prospect of implementation.
This is because even if the manufacturers provide inventory information, it cannot be shared in real time if stock is allocated by orders from other trading companies or customers. Normally, if an item is out of stock, we apologize, but we ask you to change to a similar product or color, or wait for the delivery date.

ApparelX does not support Internet Explorer version 10 or earlier. Please upgrade to version 11 or later, or use another browser such as Google Chrome, Safari, or Firefox. You may also try from another device, such as a smartphone.

Orders placed through ApparelX and inquiries are accepted 24 hours a day.
Our responses and customer support are available on weekdays from 9:00 to 18:00.
We are closed on Sundays, public holidays, and specific holiday periods such as summer and the year-end/New Year holidays.