ApparelX Support

If you order textile by the roll, we normally arrange it as an estimated roll, so the quantity may be slightly above or below the quantity you ordered.
Therefore, if we need to change the quantity from your order, we will notify you of the quantity by email each time.
If the quantity is higher, we will request additional payment for the difference; if the quantity is lower, we will refund the difference within a few days after shipment is completed.

Currently, VENTILE is not sold overseas.

We can ship to the Japanese address you specify. Domestic shipping in Japan is 600 yen. Pickup at our Tokyo warehouse is also OK. A 10% consumption tax applies.

You cannot select this unless the delivery address on the checkout screen is the same. Please check whether the delivery address is the same.
Also, you cannot select this if the items have already been shipped.

Yes, it is possible. On the checkout screen, please enter your desired shipping address from "Change" in the delivery address section. Once you have registered an address, it will be available to select from the next time onward.

For the portion from supplier Yamamoto, the status will show as shipment complete once the items are ready, but if you placed it together with items from supplier Okura, all items will be shipped together.
After shipment is complete, we will contact you again with a shipment completion email including the carrier and waybill number, etc.

After your order is confirmed, changes cannot be made if cutting or shipment has already been completed. However, changes are possible if arrangements have not yet been made. Please contact us using the link below.
As a general rule, items that could not be changed must be returned.

Support page, or please contact the order representative. If the shipment is split into two deliveries, separate shipping charges will apply, so we will contact you regarding the payment method.

When placing a new order, please select "Combined shipping with previous orders" under "Shipping method / shipping fee" on the checkout screen.

Support page to let us know your shipping address. We will make the change at ApparelX.

An email is sent from the supplier at the time of shipment. The carrier and tracking number are listed in that email. Please check it.

Emails such as order confirmation emails from ApparelX and notices of order completion and shipment completion are basically HTML emails, so we would appreciate it if you could set your email settings to receive HTML emails.
One example is to change the character encoding settings.

We apologize for the inconvenience, but ApparelX is a service for corporate customers, and we do not accept transactions with individuals.
If you are not using it for personal use but instead to sell items you have made for commercial purposes, you may register.
If you have a business name, please provide it when registering.

If you are not receiving our emails, they may have been filtered into your spam folder. Please set your email domain settings to allow messages from "info@apparelx.jp".
If you still do not receive emails after changing your receiving settings, please contact us through the contact form on the Support Page.
We will look into your current situation.

We are currently discussing inventory integration with each manufacturer, but as of now, there is still no prospect of implementation.
This is because even if the manufacturers provide inventory information, it cannot be shared in real time if stock is allocated by orders from other trading companies or customers. Normally, if an item is out of stock, we apologize, but we ask you to change to a similar product or color, or wait for the delivery date.

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