QCan I place an order for textile without any joins?
Cut-to-order quantities are possible, but for orders of 5 m or more, piece breaks may occur.
If there is a piece break in a cut order, we cut it a little longer.
Also, even for rolls, there may be piece breaks, so please place your order with some extra allowance (loss).
QI ordered the textile by roll, but isn’t the quantity the same as what I ordered?
When you order textile by roll, it is usually arranged as an estimated roll, so the quantity may be slightly above or below the quantity you ordered.
Therefore, if we need to change the quantity from what you ordered, we will notify you of the updated quantity by email each time.
If the quantity is greater, we will request additional payment for the difference; if the quantity is less, we will refund the difference within a few days after shipment is completed.
QI would like the test data for the textile.
support page, or please include it in the remarks field when placing your order. We will check with the manufacturer.
QThe color of the sample card swatch and the actual textile I ordered differ. Can it be exchanged?
There may be slight differences depending on the fiber material, and fiber products can vary in color from lot to lot. For that reason, we cannot offer an exchange for slight variations, but if the color difference is significant, we will consult with the manufacturer and arrange an exchange or other appropriate response.
QI would like hang tags and woven labels for textile with a trademark.
Regarding hang tags and woven labels, if the manufacturer selling them is different, the prices, terms, etc. will also differ. If you order the textile, we can arrange it from as little as one piece. In principle, hang tags are often available, but woven labels may not be, so when ordering the textile, please let us know the textile product number and the number of hang tags/woven labels, etc.
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